Recently, we have once again observed a noticeable increase in traffic from certain shops, which can be attributed to web crawlers from Meta (e.g. Facebook, Instagram). Although this traffic is not harmful or unwanted, it can still lead to significant additional costs.

Our recommendation:
Retailers who do not use Meta services such as Facebook Shop, Instagram Shop, or other Meta marketing tools should block these crawlers from accessing their shop.

Here’s how you can block the two Meta...

Due to an external system interruption by Amazon the following feed type submissions were not processed between 0:00 und 22:00:

POST_INVENTORY_AVAILABILITY_DATA 
POST_PRODUCT_DATA
POST_PRODUCT_OVERRIDES_DATA
POST_PRODUCT_PRICING_DATA 
POST_PRODUCT_IMAGE_DATA
POST_PRODUCT_RELATIONSHIP_DATA
POST_FLAT_FILE_INVLOADER_DATA
POST_FLAT_FILE_BOOKLOADER_DATA
POST_FLAT_FILE_CONVERGENCE_LISTINGS_DATA
POST_FLAT_FILE_LISTINGS_DATA
POST_FLAT_FILE_PRICEANDQUANTITYONLY_UPDATE_DATA
...

In recent days, we’ve observed a noticeable increase in traffic on some shops, caused by web crawlers from Meta (e.g., Facebook, Instagram). While this is not malicious or unwanted traffic, it can lead to significant additional costs.

Our recommendation:
Merchants who do not use Meta services such as Facebook Shop, Instagram Shop, or other Meta marketing features should block these crawlers from accessing their shop.

How to block Meta’s web crawlers:

1. In your backend, go to: Setup » Shop...

Here is important on system changes, updates or announcements regarding Amazon Price-Update.

Between Wednesday 16.07.25 and 24.07.25 it could happen that Amazon price updates for non-DE platforms (e.g. FR, IT etc.) were not transferred. This behaviour has already been fixed. In order for affected items to receive a new price update, there must be a price change.

Please ensure that the new Octopia order interface is used immediately. This is the only way to ensure that orders for Cdiscount can still be imported into the system.

Further information and step-by-step instructions for the changeover can be found here.

We’re improving the way we support you!
From now on, official support from the PlentyONE team will be handled exclusively through our new Service Desk.

There you can submit your requests in a structured way and benefit from faster response times and better tracking.

👉 Go to the Service Desk: help.plentyone.com

Thank you for your understanding and continued support!